The Spa West Ashley is a busy medical spa in Charleston, South Carolina, known for delivering exceptional patient care. But with a growing client base came a familiar challenge: keeping up with leads, managing follow-up, and running effective drip campaigns.
Manual systems and ad-hoc processes made it easy for leads to slip through the cracks. The team was spending 15–45 minutes every day just trying to stay on top of follow-up tasks instead of focusing on patient experience.
“Before Dewy, we just didn’t have a reliable way to keep organized with following up on our leads.”
Solution
By partnering with Dewy, The Spa West Ashley found exactly what they needed: an easy-to-use, fully customizable platform to organize, track, and nurture every lead from first inquiry to booking.
With Dewy, they implemented:
A visual Lead Management Pipeline to track every stage of the client journey
Customized Lead Nurturing & Funnel Development to automate drip campaigns tailored to their services
Centralized communication and reminders to ensure no lead was forgotten
Results
Since adopting Dewy, The Spa West Ashley has transformed its sales and marketing process:
Time Saved: 15–45 minutes per day previously lost to manual follow-up
Improved Organization: A single source of truth for their entire lead pipeline
Stronger Customer Relationships: Consistent, personalized follow-up that builds trust and loyalty
Favorite Features
Lead Management Pipeline: “We can see exactly where every lead is, what’s been done, and what’s next.”
Customized Lead Nurturing & Funnel Development: “We can finally run campaigns the way we want, tailored to our services and brand.”
Customization & Support
Beyond the technology, the Spa West Ashley team loves Dewy’s flexibility and hands-on support:
“Dewy has been a wonderful asset to our team. The customer service is spectacular, and I highly suggest using their system.”
Ready to Transform Your Lead Management?
If your practice is losing leads, missing follow-ups, or struggling to run effective campaigns, Dewy can help. Organize your pipeline, automate your marketing, and grow—just like The Spa West Ashley did.
Get started with a free funnel assessment
Reveals the gaps in your sales process and get a personalized plan to fix them.