All admins on the account (practice owners, managers or other staff members) were notified by Sakari to complete the toll-free verification form. If you missed it, follow the instructions below for a step-by-step guide on how to submit the toll-free verification form quickly and effectively.

Although this may look lengthly and complicated, you will need to follow each step in this guide if you want your toll-free verification form to be approved by Sakari and telecom carriers.

We have also created a video that you can view here on how to fill out the form as well (link video here).

How do I submit the form?

Here's the link to the Sakari toll-free verification form: Sakari Toll Free Verification Form.

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Step-by-step guide to filling out the Toll-Free Verification Form

Question 1: Sakari Toll-Free Phone Number (How to find this number and enter it)

To find your toll-free Sakari number, follow these steps:

• Open up your Sakari account
• Next to your account name (up top), press ‘Settings’ (this is the gear icon)
• Select ‘Phone Numbers’
• Copy and paste that phone number as the Sakari Toll-Free Phone Number on the TFV form. Note: If there is more than one number, please use the first number*

Question 2: Business Communication Email

• Open up your Sakari account
• Next to your account name (up top), press ‘Settings’ (this is the gear icon)
• Select ‘Users’
• Choose any user email address that says ‘Administrator’
• Copy and paste this email as the Business Communication Email on the TFV form

Question 3: Sakari Account ID (optional)

• Please disregard this and move on with the form

Question 4: Business Name

• Please enter in your business’ name (For example: Dewy Dermatology would just put Dewy Dermatology in this field)

Question 5: Business Website

• Copy and paste your practice's website URL.

Question 6: Business Contact Email

• Please enter in the MAIN business email for your business entity

Question 7: Legal Company Name

• Please enter in the legal company name of your business as it shows in your documents

Question 8: Organization Type

• Please select whatever your business structure is

Question 9: Message Sender State of Incorporation

• Enter the state in which your business entity is incorporated

Question 10: Message Sender Primary Company Address or Corporate Headquarters*

• Please enter in the address of your business headquarters.
• Note: If you have more than one practice location, please enter in the business headquarters location

Question 11: Campaign Description

This is an example text campaign that you would send to your patients. For the sake of simplicity, copy and paste the example campaign description below:

• ‍We send targeted campaigns with special offers and discounts to our existing patients who have opt-ed in for text marketing.

Question 12: What type of messages are being sent?

• Select "Marketing" from the dropdown menu

Question 13: How is opt-in collected?

• This question is asking how your practice is collecting people's data. For the sake of simplicity, select "Web Link/URL" from the dropdown menu.

Question 14: Please provide opt-in URL*

This is a very important step. The telecom carriers that will be reviewing your information are very picky about the opt-in form on your website. To ensure that you get approved and allow you to bypass editing your website, we have created an opt-in form for you that fulfills all of the necessary conditions required by telecom carriers.‍

One of our team members has emailed you opt-in form link that we created for you. If you didn't receive it, please email carly@dewy.io.

• Email Subject you received: Urgent Toll Free Verification Process Needed From [Practice Name]

If you didn't receive an email from our team, you can also find the form link within your Dewy account. Here's how:

• Open your Dewy account
• Select ‘Website’
• Select ‘Forms’
• Select ‘TVF Opt-In Form’
• Select the blue button in the top right corner that says ‘Integrate’
• Select ‘Link’
• Copy and paste that link into the field on the Toll Free Verification Form

Question 15: Provide screenshot of opt-in

In addition to requiring the opt-in URL, the telecom carriers require a screenshot of the form.

• Take a screenshot of the Dewy opt-in form that you copy and pasted in the previous step
• Upload the image

Question 16: Please provide supporting information of how opt-in is collected

For the sake of simplicity, copy and paste the message below into the text box:

• We collect opt-ins from our organic website leads, paid ads and social media.

Question 17: Sample Messages

Telecom carriers would like to review sample messages that your business is sending to opt-ins. For the sake of simplicity, copy and paste the messages below into the text box:

• Sample Message 1: "Hello (firstname), thanks your interest in (product/service)! The next step is to come in for a free consultation. What days and times work best for you?"
• Sample Message 2: "Hello (firstname), this is (name) from (your practice name). I noticed that you inquired about (product/service) on our website. Would you like to schedule an appointment?"

Question 18: Please choose the category that best represents your use case/content

• Select Existing Customer Marketing/Promotions from the dropdown menu

Question 19: If more than one toll-free number is listed, please describe the business use for using more than one sending number.

• Ignore this question unless you have multiple toll-free numbers
• If you have multiple toll-free numbers, common reasons include having different numbers for each business location or for different teams within your organization

Question 20: Estimated Monthly Message Volume

• Select your estimated monthly message volume from the dropdown menu. For our customers, this is normally between 1,000-100,000 monthly messages.

Questions 21-24

• Ignore the remaining questions after "Estimated Monthly Message Volume"

Last step!

Review the form all the way through and click "Submit Form".

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🚨 Important information

For any questions about toll-free verification, please reach out to support@sakari.io. The team at Dewy does not have any visibility into the toll-free verification process and cannot fix any issues relating to auto texts until your business is approved. We appreciate your patience and are happy to help out where we can.

Note: As of late November 2022, the average carrier processing time to review a toll-free submission is 5 business days. Please do not run any messaging campaigns for at least five business days after submission.  

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